Resident Services

High-Speed Internet / Wi-Fi Access

Arrowhead, Coyote and University Village allow for connecting devices via a wireless or wired connections. Each bedroom has ONE available wired connection for student use. Ethernet cable is not provided. To get to the internet, a wired activation request must be submitted.  Requests for port activation can be submitted in the Connect Device to Campus Network form.  For a quick turnaround, make sure to fill out the form completely with your network port label and device information.

Computers, cell phones, tablets and other mobile devices can all be connected to our campus network without needing any additional support.  For a wireless connection, these devices use our 'eduroam' wireless network.  Simply sign in using your CoyoteID@csusb.edu and your MyCoyote password and you'll be connected immediately.  A quick guide for connecting to Eduroam can be found here.

If you require further assistance with configuring your cell phone, laptop or other devices, the Technology Support Center is located in Pfau Library Wedge, PL-1109. You may also reach them at (909) 537-7677 or by email at support@csusb.edu. 

For a full list of instructions for connecting devices to the 'eduroam' network, please visit the Information Technology Services website knowledgebase.

Connecting Smart TVs, Gaming Consoles and Media Streaming Devices

These devices cannot sign directly in to the wireless networks on campus and need additional configurations to connect.  For a wireless connection, these devices use the 'CSUSB-DEVICES' wireless network. 

To start the connection process, you must first fill out the Connect Device to Campus Network form. Please make sure to read the instructions and fill the form out completely. Click submit and wait to be contacted by the Technology Support Center.

For a list of approved devices please view our CSUSB Housing Device List.

Mail Services

Student Mailroom

Spring Semester 2023 Hours of Operation
Monday - Friday
10:00 a.m. - 3:00 p.m. 

Closed Saturday and Sunday

Location: Coyote Village (Cajon Hall)
Telephone: (909) 537-7153

Mail & Package Services

The Department of Housing and Residential Education provides mail and package handling services to all students living on campus. The mail room is located in Coyote Village (Cajon Hall) just across from the Coyote Village Front Desk. Once received, packages and other trackable mail are processed and can be picked up by residents on weekdays between 10:00 am and 3:00 pm.

If a student wishes to receive non-trackable mail and flats (for example, magazines and newspapers), a mailbox may be requested from the Resident Mail Room. Mail will be distributed to their assigned mailboxes. All non-trackable mail and flats are processed and delivered through the mail room on the day they are received.

CSUSB Housing Addressing
Proper addressing is imperative to ensure mail and packages are properly processed and quickly distributed to student residents. Please use the CSUSB Housing-specific address format provided below for all items being sent to/received by residents.

Security
All items received by the Mail Room are locked in a secured area designed just for student packages and trackable mail. For optimal service, we highly recommended that packages and sensitive mail be sent via a shipper using a tracking number and requiring a signature (i.e., UPS, FedEx, or USPS Express Mail). It is recommended that any valuable items, such as computers and cameras, be insured for the value of the item. Neither California State University, San Bernardino nor the Department of Housing & Residential Education will be responsible for the condition of a package upon receipt. When picking up any mail, each student is required to show their Coyote ID or some type of photo identification that matches the name on the package.
 

Amazon Locker

Location: Morongo Hall
Locker Name: BOBA

Amazon Locker information

Amazon is responsible for the locker located in Serrano Village.  Only on-campus residents are allowed to ship to the Amazon Locker.

Laundry Services

There are laundry rooms located throughout the Villages. Washers and dryers are available for use by campus residents only. Laundry machines operate by smartphone using the PayRange app (available through the App Store or Google Play Center).  If a machine malfunction occurs, please notify WASH directly 800.342.5932; be sure to have the machine number ready.

The Department of Housing and Residential Education assumes no responsibility for items left in laundry rooms. Residents are responsible for removing their laundry from the laundry rooms in a timely manner. Laundry that remains in the laundry room will be removed by the custodial staff and taken to the Village Front Desk's Lost & Found. If the property is not claimed after a week, staff will turn items over to the University's Lost & Found.

Cost per Load
Wash: $1.00
Dry: $0.75