ITS Technology Lending

How To: Create a reservation using a computer (PC or Mac).

Watch How To: Create a reservation using a computer YouTube Video

How To: Create a reservation using a mobile device (iPhone or Android).

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How to access "ITS Technology Lending" on a computer. 

Go to MyCoyote. Use your MyCoyote ID and password to log in.

Select "Collaborate"

Select "Technoloy Lending"

h How To: Create a reservation using a mobile device YouTube Video

• Eligibility: All currently enrolled CSUSB students are eligible to borrow a device.

• Reservation: Students can reserve a device online through our reservation system.

• Pick-Up: Devices can be picked up at the Technology Support Center located in the Library Wedge, PL-1109 or PDC Library, HS 103.

• Loan Period: Devices are available for semester loan period with the possibility of renewal.

• Return: Devices must be returned to the same picked up location by the due date.

Please Note: You may only check out either a laptop or iPad. If you requested both, you will only be allowed to check out one device. 

Policies and Guidelines

• You agree to promptly return the equipment at the end of the semester or if you are no longer enrolled in any course.
• You agree to return all accessories of the equipment you borrow in good condition and properly assembled.
• You agree to use the equipment only for official university business (academic purposes). All other usage is prohibited.
• You affirm that you are currently enrolled as a CSUSB student.
• The equipment you are borrowing will be used by you or used under your direct supervision, and your MyCoyote ID and password will not be shared.
• The Technology Support Center reserves the right to block users from further equipment reservations and/or checkouts if it is judged that equipment loan privileges have been abused and/or terms have been flagrantly violated.
• Any stored data or information will be erased after the item is returned.

Return Equipment Policy

• Due Date: Students must return borrowed laptops by the due date. Failure to do so will result in a hold place onto your account.
• Email Notification: Students will receive email notifications about the overdue equipment pending return.
• Future Reservations: Students will be notified via email that they have been blocked from making future reservations and checkouts.
• Lock Devices: The device will be remotely disabled, preventing the student from accessing it.

Appeal Process

• Submit Appeal: Students can submit an appeal for removal from the blocked list once they have returned the equipment in good condition. Include an explanation and any supporting documentation in the written appeal. Requests should be sent to support@csusb.edu
• Review: Your request will be reviewed along with any supporting documentation you have provided.
• Decision: A notification of the decision will be sent to the student’s email.

Device Checkouts and Returns

• All devices must be returned in person at the Technology Support Center in Library Wedge, PL-1109, or PDC Library, HS 103.
• Devices will be available for pickup and return at the following days and times:

Hours of Operation

• The Wedge:
  • Monday - Thursday: 8:30am - 7:30pm
  • Friday and Saturday: 8:30am - 4:30pm
• Palm Desert Campus:
  • Monday - Friday: 8:30am - 4:30pm
• Closed on Sundays

Device Return Deadlines

• Due Date: The due date for Fall semester returns is Saturday, December 14, 2024.
• Late Returns: Late returns may affect your eligibility for future loans. Make sure to return the device on or before the due date.
• Renewals: Renewal requests are subject to availability.

Setting Up Your New Laptop (Dell Laptop)

• Power on the Dell laptop and select the United States for country/region and keyboard layout. Skip the second keyboard layout.

• Connect to WiFi: Select Eduroam or your WiFi network, and enter the password.

• If using Eduroam:

  • Username: CoyoteID@csusb.edu

  • Password: Your MyCoyote password

• Sign In:

  • Enter your "CoyoteID@csusb.edu”

  • Sign in to MyCoyote Account with Duo authentication.

• Setup: Follow on-screen instructions to complete setup.

• Install Apps: Use Company Portal to install additional apps.

Setting Up Your New Laptop (Mac)

• Power on the Mac.

• Login into Mycoyote using your nine digit coyote ID and MyCoyote password.

• Authenticate with Duo.

• Connect to WiFi: Select Eduroam or your WiFi network, and enter the password.

• If using Eduroam:

  • Username: CoyoteID@csusb.edu

  • Password: Your MyCoyote password.

For more details, visit the CSUSB IT Knowledge Base.

The following software comes pre-installed:

• Office 365
• Edge
• Chrome
• Firefox
• Zoom
• Respondus Lockdown Browser 

Additional software available for download in Company Portal (Windows) or Self Service (Macbook/iPad).

"What should I do if I misplace my laptop or iPad accessories (Charger, Apple Pencil, or keyboard)?"

• If you misplace your laptop or iPad accessories (like the charger, Apple Pencil, or keyboard), you will need to replace them. You can purchase replacements through the Apple or Dell website, depending on the brand of your device.
• Apple Pencil (2nd generation)
• iPad Charger (20W USB-C Power Adapter and 60W USB-C Charge Cable (1 m)
• Apple Magic Keyboard 
• MacBook Air Charger (30W USB-C Power Adapter and USB-C to MagSafe 3 Cable (2 m) - Space Gray
• Macbook Pro Charger (30W USB-C Power Adapter and 240W USB-C Charge Cable (2 m)
• Dell USB-C Charger (65W AC Adapter)

When can I get my equipment?

• Pickups will begin a week before the start of the semester. To avoid the rush of the first week of school, please reserve your equipment now.  ITS will issue laptops based on make and model.  We will issue the best laptops first. Laptops are limited.

Can I get my gear and go?

• Each laptop is ready to pickup and go. Inside the computers is a card in English and Spanish with how to get the laptop tailored for you.

My reservation day and time has come, where do I go?

• Pickup location is in PL-1109 Wedge Location or the Palm Desert location HS-103 PDC Library

What do I need to bring to pickup my equipment?

• Digital Coyote OneCard or valid government issued ID.
• Reservation confirmation email with the reservation number visible.

Are there any limitations to know about technology lending?

• Hotspots are only available to non-campus residents.
• One device type per student. 
• ITS will make every attempt to supply you with your desired device, however due to limited supplies, we cannot guarantee If you did not get the desired device.

Can I come before my reservation?

• No, your equipment will be ready for pickup on the date and time window made during your reservation.  We will not be able to issue any equipment prior to your reservation date and time window.  

What if I cannot make it to pick up my reservation?

• If you know you are going to miss your reservation, please visit Technology Lending Site, login to the system and modify your reservation.  Reservation extensions are limited to two times before the equipment is available to others.

What if I miss my reservation?

• If you miss your reservation pickup date and time, your reservation will be cancelled and the equipment will become available for anyone to reserve.