ITS Bulletins
Notification - CSUSB Website Cookie Consent Launch
Dear CSUSB Campus Community,
Beginning Monday, March 16, 2026, you will see a new cookie consent notice appear at the bottom of CSUSB (Drupal) webpages. This new feature, fully supported by our Chancellor’s Office, is being implemented across all CSU campus websites during the Spring term.
The notice provides you information about how cookies are used on our websites and gives you the ability to manage your preferences. Cookies help support core website functionality and, depending on your selections, may impact performance, analytics, and user experience.
We understand that you may have questions or concerns about privacy and data use. We want to assure you that this implementation is intended to provide greater clarity and choice regarding how information is stored and used when visiting CSUSB websites.
A few important details to keep in mind:
- You will need to review and make your selections on each browser and on each device you use to access CSUSB webpages.
- Once you submit your preferences, your selections will be saved for 365 days.
- After 365 days, the notice will appear again so you can review or update your choices.
We appreciate your patience as we implement this new feature. Our goal is to support a secure, transparent, and user-centered digital environment for our entire campus community. Additional information about our cookie practices is available on our Privacy and Security page.
If you have questions or experience any issues, please contact the Web Services team.
Michael Casadonte
Director of Digital Transformation
(909) 537-5086
mcasadon@csusb.edu
Frequently Asked Questions
When attempting to activate your myCoyote account please note the following common mistakes:
- Please wait 24-48 hours after receiving the email telling you to activate your myCoyote account
- If you have your preferred name on file use this instead of your legal name (ex: John instead of Johnathan)
- If your last name contains a hyphen or multiple last names it must be entered exactly as it is on file
- Your DOB must be in the format mm/dd/yyyy
Further step-by-step instructions can be found by visiting the myCoyote - Account Activation knowledge article. If after following the instructions you are still experiencing issues, please call the Technology Support Center at (909) 537-7677.
To activate DUO for the first time please follow the step-by-step instructions by visiting the Duo Multi-Factor Authentication Set Up: A Step by Step Guide knowledge article. *NOTE: Once started the setup process must be completed in one sitting.
To reactivate DUO on a new mobile device with the same phone number as the old mobile device please follow the step-by-step instructions by visiting the Reactivate Duo On A New Phone knowledge article.
To reactivate DUO on a new mobile device with a new phone number please call the Technology Support Center at (909) 537-7677.
If you have just registered for a course, please wait 24 hours for it to be available in Canvas. If 24 hours has passed and the course is still not visible, please reference this IT help article on Course Availability on Canvas. If the problem persists after taking these steps, please call 909-537-7677 for assistance.
Please follow the detailed directions for submitting a Coyote Photo on a Computer or submitting a Coyote Photo on a Mobile Device. For a digital ID card, reference the articles on Using the Digital Coyote OneCard
A physical OneCard can be obtained by coming to PL-1109 Mon-Sat from 8 am to 5 pm. You will need to know your ID number and you will need to have a form of identification, such as a driver’s license, California ID, or passport.
Choose eduroam from the list of available networks. Enter your username/password in the following format:
Username: CoyoteID@csusb.edu (ex: 001234567@csusb.edu *NOTE: This is not your email address)
Password: Your CSUSB Password (same as your myCoyote password)
Further step-by-step instructions can be found by visiting the Connecting to Campus WiFi knowledge article.
Student email accounts (@coyote.csusb.edu) expire one year after a student graduates. Please reference our Email Accounts for Graduated Students IT help article for detailed instructions on how to request an alumni email account, transfer your emails and files, setting up forwarding and setting up automated replies from your former student account.