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Care Team Call to Action

Dear CSUSB community members,

The CARE Team is committed to serving the campus community, and to serving students who may be experiencing personal challenges as the campus transitions to virtual classrooms and services. The health and safety for our students, faculty, and staff is top priority for Cal State San Bernardino, therefore the CARE Team office staff have temporarily suspended all in-person services due to the COVID-19 (Coronavirus).  Our office staff are currently working remotely, but remain available to serve the campus community. We are retrieving phone messages regularly between the hours of 9:00am – 6:00pm, Monday – Friday, and will respond to your messages in the order received and as quickly as possible. Jesse Juarez, CARE Case Management Specialist, is available to meet with students using Zoom or other communication applications. Other CARE Team members are available to assist students as needed.

The timeliest way to reach a member of the CARE Team is via email or by sending a referral via our online report form. A member of the team is on call for the campus during this time and will respond to referrals in a timely manner, 24/7. Our office staff will respond to phone messages within 1 business day via phone or email. For students, to ensure that we assist you effectively, please make sure you clearly identify your first and last name, your student ID number, and your coyote email address when leaving either a voice or e-mail message.  For faculty or staff, please provide full name, your department, and your preferred contact information so we can best respond to your concerns and provide assistance.

To make a CARE referral, or if you are concerned for the well-being of a student, please complete an online referral form below or send an email to the CARE Team. You will also find additional resources for students seeking support for basic needs:                  CARE Team Referral           Basic Needs   

The CARE Team is not intended to serve as first-responders to emergencies – if you need immediate assistance, please contact University Police at 9-1-1 or (909) 537-5165.

Thank you from the entire CARE Team staff

The CARE Team is not tasked with responding to emergencies. If this is an emergency and you are in need of immediate assistance contact CSUSB Police (909) 537-5165 or 911.


Basic Needs Emergency Grant

COVID-19 Emergency Grants

Role On Campus

The CARE (Campus Assessment, Response and Education) Team is a multidisciplinary group of professional staff members that come together to provide support and resources to students. The CARE Team reviews, assesses and responds to student issues that may present barriers to their personal and academic success, such as food and housing insecurity, emotional distress, health concerns, or other personal challenges. The CARE Team also responds to referrals involving individuals that may be exhibiting concerning behaviors that may be disruptive, erratic, or threatening. The role of the CARE Team is to provide a supportive resource for students, address student concerns, and maintain a safe campus environment. 

The purpose of the CARE Team is to provide a centralized structure for the campus community to report concerns.  We meet our goal of early intervention for at-risk individuals through collaboration and effective communication with campus departments, students, faculty, and staff.

The CARE Team should be contacted about individuals who may be exhibiting behaviors of concern in relation to their personal, physical or emotional wellbeing, as well as individuals whose behavior may be negatively impacting others. Once a referral is made, the CARE Team will review all available information and make a determination regarding appropriate resources. The CARE Team may also follow up with the reporting party to gather additional information that will assist us in responding to the situation. The CARE team may provide referrals to other community resources and supportive services.

The CARE Team should not be contacted as a first-response to emergencies. If there is an immediate threat or concern for someone’s health or safety, please call University Police at (909) 537-5165, or dial 911.

If you see something, say something

Functions of the CARE Team

When alerted to a concern, the CARE Team will:

  • Gather, analyze and assess information
  • Support the concerned student and assess needs of those impacted
  • Determine and implement plans for the individual of concern, including both immediate and ongoing strategies
  • Provide and make referrals for advice, support, and assistance
  • Address risks of harm to individual and/or others involved
  • Review interventions and implementation strategies throughout the process