Policies

Refund Policy

Refunds

Refund checks are mailed approximately 2-4 weeks after the withdrawal request is received by the College of Extended and Global Education. Refunds for credit card payments are credited back to the original card number.

Full Refund

In order to receive a full refund of tuition fees paid, a student must notify the College of Extended and Global Education in writing to cancel registration and drop all courses prior to the first day of classes. Please note, however, that some courses are non-refundable, regardless of drop date. Please see specific program and/or course refund deadlines.

Students will also receive a refund of tuition fees, under the following circumstances:

Partial Refund

Students withdrawing after the first day of the course will receive a pro-rated refund in accordance with the specific course or program refund policy and established deadlines.

No Refund

No student withdrawing after the program specific deadlines will be entitled to a refund of any course or program tuition fees.

Refund Appeals

Students who are not entitled to a refund as described above may petition for a refund demonstrating exceptional circumstances.

Appeal form along with appropriate documentation must be sent to: Refund Appeals; CSUSB, College of Extended and Global Education; CGI 301; 5500 University Parkway; San Bernardino, CA 92407; or by email at celreg@csusb.edu

Fee Waivers

Self-support programs do not qualify for Mandatory Fee Waivers (Alan Pattee, Veterans, Foster Youth, etc.) Mandatory Fees for students enrolling at the California State University (CSU) are included in Section 41802 of Title 5, California Code of Regulations. Mandatory fees are defined as those systemwide and campus fees that are required to be paid in order to enroll in state-supported academic programs at the CSU. Self-support, special session and Professional and Continuing Education (PaCE) programs or courses at the CSU are governed by a separate policy.

Please note: 

• Drop date deadlines and refund polices vary by program. Please see specific program refund deadlines.
• It is each student's responsibility to formally withdraw from classes and meet the conditions described above to receive a refund.
• Some courses are non-refundable, regardless of drop date.
• Application Fees, Late Registration Fees, Coyote One Card Fee and Administrative Fees are not refundable.
• A refund processing fee of $25.00 plus any outstanding fees or charges may be deducted from the refund. Courses that cost $75 or less will incur a $10 processing fee.
• Not attending a class, notifying the instructor, stopping payment on a check/credit card, or failure to redeem a check that was returned for non-sufficient funds, does not constitute officially dropping the course, or release you from the financial obligation to pay the course fees.

Program Information

Please see specific program refund deadlines.

Academic Credit Degree Programs, Certificate and Courses (Special Session)
https://www.csusb.edu/pace/degrees

Extension Programs
https://www.csusb.edu/pace​​​​​

Career based online courses for extension credit
Please choose courses carefully, once provided password and access to the course refunds or fee transfers are no longer possible.

Open University
https://www.csusb.edu/cege/open-university/refunds

International Extension Programs
https://www.csusb.edu/global/english-language-program/elp-fees

Summer Session
https://www.csusb.edu/summer

Winter Intersession
https://www.csusb.edu/winterintersession