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CJ Online - Frequently Asked Questions (FAQ)

 Applicant FAQ

The College of Extended and Global Education does not offer pre-assessments of transcripts or course equivalency reviews before an official application is submitted.

For assistance in evaluating course equivalencies, applicants are encouraged to use the ASSIST website, which is particularly useful in conjunction with meeting with a campus counselor. This resource helps students and counselors collaboratively establish a pathway for transferring from a public California community college to a public California university.

ASSIST Resource Center

CSUSB - CEGE is approved to offer online programs to students residing in California and the following authorized states. This list will be updated as we receive additional authorizations and exemptions.

Authorized States

  • Arizona
  • Colorado
  • Hawaii
  • Idaho
  • Louisiana
  • Montana
  • Nebraska
  • New Hampshire
  • New Jersey
  • Oklahoma
  • Ohio
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Vermont
  • Washington
  • Wisconsin

The following holds do not apply to CEGE students and will be systematically removed as needed:

  • SOAR Holds
  • MMR Grace Period Holds
  • Confirmation Deposit Holds
  • Prepayment Requirements Hold

All College of Extended and Global Education (CEGE) - Professional and Continuing Education (PaCE) students have a CEL Hold placed on their accounts. This hold is a service indicator and does not affect your course registration or the processing of financial aid distributions.

Please rest assured that the CEL Hold is in place solely to help the CEGE - PaCE department effectively track your enrollment progress.

Students admitted to the online program cannot transition to the stateside program. To join the traditional (stateside) program, students must request to have their online application closed and then reapply for admission to the traditional program.

To complete this process, please contact your Academic Advisor as soon as possible.

Fees & Financing FAQ

Students with a past due balance will have a hold placed on their registration and may not be enrolled by the Academic Advisor until the balance is paid in full or the student is placed on an Installment Payment Plan (IPP) and meets the CEGE - Financial Services eligibility requirements.

Please allow 1-3 business days for the registration hold to be released from your account after making an online payment or establishing an IPP.

Visit the fees and financing section of your program to view the tuition due dates.

CEGE students should submit all payments through the online system managed by the Professional and Continuing Education Program. We currently accept Visa, MasterCard, and American Express.

The Student and Financial Services Department also accepts phone payments:

  • Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (Summer Hours: Monday - Thursday, 7:00 a.m. - 5:30 p.m.)
  • Phone: 909-537-5975

Make a payment online 

If you or your family have experienced a significant change in your financial situation, you are strongly encouraged to contact Financial Services and your Academic Advisor to discuss available support alternatives.

For questions regarding grants and loans, please reach out to Nicolette Cusino, Financial Aid Advisor and CEGE Liaison, at (909) 537-5220 or nicolette.cusino@csusb.edu.

For billing and payment inquiries, contact Financial Services at (909) 537-5975.

All students are encouraged to submit a Free Application for Federal Student Aid (FAFSA) as soon as they apply for the program. Financial aid programs provide support to help cover the costs of obtaining a college education, funded by federal and state governments, individual colleges, and various public and private sources.

Steps to Access Financial Aid:

  1. Prepare: Familiarize yourself with the types of aid available, determine how much you’ll need, and check your eligibility.
  2. Apply: Most students must use the FAFSA to apply for aid, except for some scholarships. Complete the online FAFSA when ready.
  3. Receive: The Department of Education will inform you and CSUSB of your Expected Family Contribution (EFC). CSUSB will then communicate how much and what types of aid you qualify for. Be sure to check your CSUSB email regularly for updates.
  4. Repay: If your aid includes loans, understand the repayment process. Loans are a legal obligation, so consider the total amount you’ll need to repay.

Categories of Financial Aid

Financial aid is divided into two main categories:

  1. Achievement-Based Aid: Awarded to students with special characteristics, skills, talents, or abilities, typically in the form of scholarships.
  2. Need-Based Aid: Provided to students who demonstrate financial need, primarily based on the FAFSA and federal formulas.

Basic Types of Financial Aid Programs

  1. Grants: Federal or state gift assistance with no obligation for work or repayment.
  2. Loans: Funds provided now with a future repayment obligation.
  3. Scholarships: Gift assistance with no obligation for work or repayment.
  4. Work-Study: Part-time work opportunities while attending school.

Most financial aid packages consist of a combination of these types, depending on fund availability, your eligibility, the timing of your application, and your year in school.

  • Federal Pell Grant: This grant is provided by the federal government to help cover educational expenses. Pell Grants are awarded to students with exceptional financial need who have not earned a bachelor’s, graduate, or professional degree.
  • Cal Grants: Cal Grants are funds for college that do not require repayment. To qualify, you must apply through the Free Application for Federal Student Aid (FAFSA) or the California Dream Act Application (CADAA) by the deadline. Eligibility is based on financial need, GPA, and the type of California colleges listed on your application. Recent high school graduates are also considered.
  • Direct Loans: Direct Loans are offered through a federal loan program and must be repaid.
    • Direct Subsidized Loans are for eligible undergraduate students demonstrating financial need.
    • Direct Unsubsidized Loans are available to eligible undergraduate, graduate, and professional students, regardless of financial need.

For more information on tuition and fees, scholarships, grants, and loans, please contact Nicolette Cusino, Financial Aid Advisor and CEGE Liaison, at (909) 537-5220 or nicolette.cusino@csusb.edu.

Disbursement Timeline

  • Financial aid funds are disbursed 10 days before the first day of class.

How Funds are Paid

  • If you have Direct Deposit set up, funds will be deposited directly into your preferred bank account.
  • If not, allow at least 5 business days for a check to be mailed to your address on record.

Common Reasons for Missing Disbursement
You may miss your first disbursement due to:

  • Admission status issues
  • Late enrollment
  • Incomplete Direct Loan requirements (e.g., MPN not signed)
  • Financial aid holds
  • Not meeting Satisfactory Academic Progress
  • Not enrolled in classes
  • Other factors

How to Set Up Direct Deposit

To expedite your payment:

  1. Log in to your MyCoyote Student Self-Service account.
  2. Navigate to Student Center > Finance > Enroll in Direct Deposit.
  3. Choose your account type, enter your bank details, agree to the terms, and submit.
  4. Confirm your information to complete enrollment.

Once enrolled, your financial aid will automatically credit to your bank account.

Need More Help?

For additional questions about financial aid, please contact:
Nicolette Cusino
Financial Aid Advisor and CEGE Liaison
Phone: (909) 537-5220
Email: nicolette.cusino@csusb.edu

If your financial aid doesn’t cover all of your charges, you can find out how much you owe by following these steps:

  1. Visit your myCoyote Student Account Dashboard: This is where you can view your expected financial aid amounts and any remaining balances.
  2. Check the 'Tuition and Fees' section: This section will help you prepare for any outstanding balances you may need to address.

Need Assistance?

If you have questions about your financial aid eligibility, the status of your aid, or award amounts, please contact:

Nicolette Cusino
Financial Aid Advisor and CEGE Liaison
Phone: (909) 537-5220
Email: nicolette.cusino@csusb.edu

To find out how much financial aid you are expected to receive, please follow these steps:

  1. Visit your myCoyote Student Account Dashboard: This dashboard will provide details on your expected financial aid amounts and any remaining financial balances.
  2. Check the 'Tuition and Fees' section: This section will help you prepare for any outstanding balances that may arise.

Need Assistance?

If you have questions about your financial aid eligibility, the status of your aid, or award amounts, please contact:

Nicolette Cusino
Financial Aid Advisor and CEGE Liaison
Phone: (909) 537-5220
Email: nicolette.cusino@csusb.edu

CSUSB Office of Financial Aid & Scholarships. Their website provides comprehensive details on various financial aid options, scholarships, and guidance on the application process.

Students must drop all courses before the term begins to receive a full refund for the term. If courses are dropped after the term starts, students are responsible for paying a portion of the tuition and fees. 

Refund Policy:

  • Before the Term Begins: 
    • Course drop requests received before the start of the term/session are eligible for a 100% refund, minus a $25 administrative fee.
  • After the Term Begins but Before Census: 
    • Course drop requests received after the course start date but before the census deadline are eligible for a 65% refund, minus a $25 administrative fee.
  • After the Census Deadline: 
    • Course drop requests submitted after the census deadline are not eligible for a refund. Students will need to submit a Petition to Drop After Census form.

Veterans Success Center

The following VA benefits are accepted for CEGE online programs:

  • Chapter 30 (Montgomery GI Bill)
  • Chapter 31 (Vocational Rehabilitation and Employment)
  • Chapter 33 (Post-9/11 GI Bill)
  • Chapter 35 (Survivors' and Dependents' Educational Assistance)
  • Chapter 1606 (Reservist Educational Assistance)

Need Help? 

VA Success Center

The following benefit is not approved for CEGE online programs:

  • Cal Vet Fee Waiver: This state-funded program is not applicable to CEGE online programs.

To review more information about this, click here.

Need Help? 

VA Success Center

Student FAQ

No, you are not required to purchase your course materials from the CSUSB bookstore. The bookstore provides students with a list of recommended and required textbooks for each course section, including:

  • Title
  • Author
  • Edition
  • Copyright year
  • Publisher
  • ISBN
  • Cost for new or used copies

Additionally, the Coyote Bookstore offers information on:

  • Renting textbooks
  • Purchasing used textbooks
  • Textbook buy-back programs
  • Alternative content delivery options

For more details, you can contact the Coyote Bookstore at (909) 537-3966

Coming Soon! 

Undergraduate Students

  • Degree seeking undergraduate students who plan to be absent from the university for more than one semester must petition for a leave of absence to preserve their current catalog rights.
  • Students should request a Leave of Absence (LOA) through the Academic Advisor.  If applicable students may also request an LOA through the CEGE registration form.

Post Baccalaureate Student (BAP)

  • BAP students should inform the Academic Advisor of the LOA request through phone or email. 
  • BAP students must submit an LOA request through Adobe Sign or the LOA Form. 
  • Visit the Office of the Registrar to review the leave of absence policy and how to return from a leave of absence. 

Coming Soon!