Creating a Culture of Service Excellence

A must-attend workshop for anyone who desires to create a culture of service excellence. This workshop will provide skills, tips and techniques on how to interact with constituents, demonstrate proper handling and utilization functionalities of assigned university phones, and describe approaches to dealing with difficult customers all while rising to a level of service excellence. This workshop is a great refresher for all and a good investment of time for new employees and student assistants.

Facilitated by:

Representatives from the Staff Development Center, Facilities, and ITS-Telecommunications and Network Services

Registration Information:

Please register online via SkillPort, Instructor Led Module.
Need assistance registering? We are here to help, contact Sara Garcia at staffdevelopmentcenter@csusb.edu or (909) 537-3125.

Accommodation Information:

If you are in need of an accommodation to participate in the workshop, please contact Sara Garcia in the Staff Development Center via email at staffdevelopmentcenter@csusb.edu or phone at (909) 537-3125 at least 72 hours in advance.